Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and [COMPANY LEGAL NAME] ("Lorelai", "we", "us"). They apply whenever you use the Lorelai apps, website, live sessions, games, wallet and related services (together, the "Service").

By creating an account or using the Service, you agree to these Terms, our Privacy Policy and our Safety & Community Guidelines. If you do not agree, do not use the Service. Some features have extra rules shown when you use them; those rules form part of these Terms.

To use the Service you must:

• be at least 18 years old, or the age of majority where you live if that is higher;
• be legally able to enter into a contract;
• not be barred from using the Service under any applicable law, and not have been removed from Lorelai before;
• not be a registered sex offender or have been convicted of a violent crime.

You may have only one account. Some features, including wagered games, spectator betting and payouts, are available only in certain countries or regions and may require you to be older than 18 where local law says so.

Give us accurate information and keep it up to date. You are responsible for keeping your login details secure and for everything that happens under your account. Tell us right away at support@lorelai.app if you think someone else has accessed it.

You may not sell, transfer or share your account, or create an account for someone else. We may ask you to confirm your identity or age at any time, and we may limit features until you do.

You can choose to verify your profile with a selfie check. A Verified badge means the person who took the check matched the profile photo at that moment. It is not an identity, background or age check, and it does not guarantee how anyone will behave.

How we process your face data for verification is explained in the Privacy Policy. You can remove your verification at any time in Settings.

Treat people with respect, on and off camera. You agree not to:

• harass, threaten, stalk, bully, or intimidate anyone, or encourage others to;
• post or broadcast nudity, sexual content, violence, hate speech or anything illegal;
• impersonate anyone, misrepresent your age or identity, or use photos that are not you;
• solicit money, run scams, advertise, or ask people to pay you outside the Service;
• cheat in games, collude with other players, use bots, scripts or second devices to look up answers, or manipulate results or bets;
• record, screenshot or rebroadcast other people's sessions, calls or messages without their consent;
• interfere with the Service, probe it for vulnerabilities without permission, or access it with automated means;
• use the Service for any purpose that is illegal where you live.

In live sessions you must also follow the host's reasonable instructions and the rules of the game mode you join.

You keep ownership of what you create and share: photos, profile details, messages, stories, voice and video, including what you say and show in live sessions ("User Content").

To run the Service, you give us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, copy, process, adapt (for example, resize or transcode), display, perform and distribute your User Content in and in connection with the Service. This includes broadcasting live sessions, making replays and highlights, simulcasting a session to other platforms when the host turns that on, and showing stories and replays to the audience you choose. The license ends when you delete the content or your account, except for copies others have already shared, copies we must keep by law, and backups that are deleted in the normal course.

You confirm that you have the rights to everything you post and that it follows these Terms. We do not claim ownership of your User Content and are not responsible for content posted by others.

Lorelai offers live interactive sessions (such as Game Dating, Pop the Balloon and Wagered Games), events hosted by members, and one-to-one calls.

• Sessions are public by default. Live sessions can be watched by spectators, and may be recorded and offered as replays. By joining a session as a player or host, you agree to be seen and heard by its audience and recorded. One-to-one calls are not recorded by us.
• Hosts are responsible for the events they create, for starting them on time and for keeping them within these Terms. We may cancel events that do not start, and we send reminders before scheduled start times.
• AI-generated content. Some game questions are created with AI and may be imperfect. See the AI features section.
• We may end, pause or remove any session, replay or event that breaks these Terms or that we believe puts someone at risk.

Wagered Games are skill-based competitions where players pay an entry fee from their Lorelai wallet and compete for a prize pool.

• Where available. Wagered Games are offered only where they are lawful. You are responsible for knowing and following the laws that apply to you. We may use your location and other signals to block access, and we may void entries made from places where they are not allowed.
• Entry fees and prizes. The entry fee, prize structure and any platform fee are shown before you join. Your entry fee is taken from your wallet when you join, and prizes are credited to the winners' wallets after the game ends and results are confirmed.
• Cancellations and failures. If a game is cancelled before it starts, or is voided because of a technical failure we cannot fix, entry fees are returned to players' wallets. Leaving a game early or losing your connection does not entitle you to a refund.
• Fair play. We may review games, withhold or reverse prizes, and close accounts if we find cheating, collusion, multiple accounts or other abuse. Our decision on game results, made in good faith after review, is final except where the law says otherwise.
• Taxes. You are responsible for any taxes on your winnings. We may ask for tax information and report winnings where the law requires it.
• Play responsibly. Only play with money you can afford to lose. If gaming stops being fun, contact us and we can limit or close your access.

Your Lorelai wallet holds a balance you can use for entry fees, bets and other features. Payments are processed by our payment provider, Stripe, under its own terms.

• Not a bank account. Wallet balances are not bank deposits, are not insured by any government scheme, and do not earn interest. Balances can be used only within the Service, cannot be transferred to other users except through features we offer, and are kept in US dollars unless we tell you otherwise.
• Adding funds. You may only add funds with payment methods you are authorized to use. We may set minimums and limits.
• Payouts. To withdraw, you may need to pass identity and anti-fraud checks ("know your customer") with us or our payment provider. Payouts can take several business days and may be subject to fees shown before you confirm.
• Holds and reversals. We may delay, hold or reverse wallet transactions to investigate suspected fraud, chargebacks, errors, or breaches of these Terms, or when the law requires it. If you start a chargeback on a payment that was valid, we may recover the amount from your balance and suspend your account.
• Errors. If we credit your wallet by mistake, we may correct it.

Where available and lawful, spectators may place real-money bets from their wallet on the outcome of certain live sessions. Spectator betting may not be offered in your region and we can turn it off at any time.

• You must be at least 18, or the minimum legal gambling age where you are if higher, and located in a region where we offer it. We may check your age and location.
• Bets are pooled. Payouts depend on the total pool and are calculated after a platform fee shown before you bet. Betting closes at a point in the session shown in the app, and bets cannot be cancelled once placed.
• Players, hosts and anyone who can influence a session may not bet on it.
• If a session is cancelled or voided, bets on it are refunded to the wallet.
• We may set limits, refuse or void bets, and close accounts in cases of suspected manipulation or fraud.
• Gamble responsibly. If you need help, contact us to limit or exclude yourself from betting, and seek support from a local problem-gambling service.

Some features are offered as paid subscriptions or one-time purchases, such as Premium, creator subscriptions and promoted content ("Paid Services"). The price, billing period and what's included are shown before you buy.

• Subscriptions renew automatically at the end of each period until you cancel. You can cancel in Settings, or in your app store account if you subscribed there; cancelling stops future charges and access continues until the end of the paid period.
• Refunds. Payments are non-refundable except where required by law or stated at the point of purchase. Purchases made through an app store follow that store's refund rules.
• Price changes. We may change prices with advance notice. If you keep your subscription after a price change takes effect, the new price applies.
• Taxes may be added where required.

If you use creator features, such as offering subscriptions, earning from sessions, or running commercials, you are responsible for what you offer and for complying with the law, including tax and advertising rules. Commercials and promoted media go through review before they are shown and must not be misleading.

We may charge a platform fee, shown in the app, on creator earnings. Earnings are paid out under the Wallet and payouts section. We may withhold earnings connected to fraud, refunds, chargebacks or breaches of these Terms.

Some features use artificial intelligence provided by third parties, for example to generate trivia and conversation questions in Game Dating. AI output can be inaccurate, incomplete or unexpected. It is provided for entertainment and is not advice. Do not rely on it for decisions about your health, safety, finances or relationships, and report anything inappropriate to us.

We use a combination of automated tools and human review to keep Lorelai safe. Uploaded photos, videos and commercials may be screened automatically and held until a reviewer approves them, and may be hidden or removed if they break these Terms.

You can report people, events, stories and messages in the app. When you report something, it is hidden from you right away. Stories that receive several reports may be hidden for everyone while we review them.

If you break these Terms, we may take action, including removing content, cancelling events, issuing warnings, limiting features, suspending your account temporarily, or banning you permanently. We may also preserve information and report illegal activity to the authorities. If you think we made a mistake, contact support@lorelai.app and we will review it.

We do not run criminal background checks on members, and we cannot guarantee anyone's identity, intentions or behaviour. You are responsible for your interactions with other members, online and in person.

Be careful about sharing personal or financial information, and meet in public places when you meet someone for the first time. Never send money to someone you met on Lorelai. If you are in danger, contact local emergency services first, then report the person to us.

Our Privacy Policy explains what personal data we collect, how we use and share it, and the rights you have. By using the Service, you acknowledge that we will process your data as described there.

The Service, including its software, design, game formats, text, graphics, logos and trademarks, belongs to Lorelai or its licensors and is protected by law. We give you a personal, limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose under these Terms.

You may not copy, modify, distribute, sell, reverse engineer or create derivative works from the Service, or use our name or logos, without our written permission. If you send us feedback, we may use it without any obligation to you.

The Service relies on third parties, for example for video streaming, payments, app distribution and AI features, and may link to other sites or let you share to other platforms. Your use of those services may be subject to their own terms and privacy policies. We are not responsible for third-party services we do not control.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, THAT LIVE SESSIONS WILL NOT DROP, OR THAT YOU WILL FIND A MATCH.

WE ARE NOT RESPONSIBLE FOR THE CONDUCT OF ANY MEMBER, ON OR OFF THE SERVICE. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

TO THE FULLEST EXTENT PERMITTED BY LAW, LORELAI AND ITS AFFILIATES, OFFICERS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL OR OPPORTUNITY, ARISING FROM YOUR USE OF THE SERVICE OR YOUR INTERACTIONS WITH OTHER MEMBERS.

OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, NOT COUNTING WALLET BALANCES WE STILL HOLD FOR YOU, AND (B) US$100. This does not limit liability that cannot be limited by law, such as liability for fraud, or for death or personal injury caused by our negligence.

To the extent permitted by law, you agree to defend, indemnify and hold harmless Lorelai and its affiliates, officers, employees and agents from any claims, losses, liabilities and expenses (including reasonable legal fees) arising from your User Content, your use of the Service, your interactions with other members, or your breach of these Terms or the law.

You can delete your account at any time in Settings. We may suspend or terminate your access at any time if you break these Terms, if required by law, or to protect members or the Service. We will tell you when we do, unless that would be unsafe or unlawful.

If your account is closed, any available wallet balance that is not subject to a hold, investigation or legal restriction can be withdrawn under the Wallet and payouts section. We may refuse a payout of balances connected to fraud or breaches of these Terms. Sections that by their nature should survive (such as content licenses for already-shared copies, payment obligations, disclaimers, limits of liability and dispute terms) continue after your account ends.

Most problems can be solved quickly. Before starting any formal claim, please email support@lorelai.app with a description of the issue, and give us 30 days to try to resolve it.

If we cannot resolve a dispute informally, it will be resolved by [BINDING ARBITRATION / THE COURTS OF VENUE], except that either of us may bring an individual claim in small-claims court, and either of us may seek urgent relief to protect intellectual property or stop misuse of the Service. To the extent permitted by law, disputes will be handled on an individual basis and not as a class or representative action.

Nothing in this section takes away rights you have under the mandatory consumer laws of the country where you live.

These Terms are governed by the laws of [STATE/COUNTRY], without regard to its conflict-of-law rules. If you are a consumer living in another country, you also keep the protection of the mandatory laws of that country.

We may update these Terms as the Service changes or the law requires. We will post the new version in the Service and update the date at the top. If a change materially affects your rights, we will tell you in advance, for example by email or an in-app notice. If you keep using the Service after the changes take effect, you accept the updated Terms. If you do not agree, stop using the Service and delete your account.

These Terms, together with the Privacy Policy and any feature rules shown in the app, are the entire agreement between you and Lorelai about the Service. If part of these Terms is found unenforceable, the rest stays in effect. If we do not enforce a right, that does not waive it. You may not transfer your rights under these Terms; we may transfer ours, for example as part of a merger or sale. We are not responsible for delays or failures caused by events outside our reasonable control.

Questions about these Terms? Email support@lorelai.app, use Settings → Help Center in the app, or write to us at:

[COMPANY LEGAL NAME], [ADDRESS]